Billing and Payments

 

North Perry Water bills every 2 months with payment due on the 15th of the month issued. There is a 30 day grace period before the billed amount is considered delinquent. If delinquent, a notice is sent on the 16th of the following month adding a 10% penalty. The following month a new bill is generated. If the past due amount is not paid by 4:30 pm on the 15th, a $20 fee is added to the amount owed and a 24 hour shut off notice (door tag) is posted at the service address. Water is shut off 24 hours after the time written on the notice. After shut off, payment of the full balance and a $65 reconnect fee is required to restore service. If the 16th falls on a weekend the notices will be processed the following business day.

We provide a basic water usage graph to give you a general idea of your water consumption over time. If you have not received your bill by the 10th day of the month please contact our office.

Payments will be applied to your account in the order of receipt, posting to the most delinquent charges first.


Online Payment

The District offers you the option to pay your water bill online using our Invoice Cloud customer portal. Click here for online bill pay. The Invoice Cloud portal allows you to make one time payments or setup an account to take advantage of some new offerings such as email notifications when your bill is ready and email confirmation of your payment amount and date, pay by text to get notifications about your bill or make payments, setup recurring payments and more. For more information on Invoice Cloud click on the following link Invoice Cloud FAQ.

Mailing Your Payment

You may mail your payment to North Perry Avenue Water District P.O. Box 24809 Seattle WA 98124-0809. If you are paying from a disconnect notice, do NOT mail your payment. The District may not receive your payment in time and may lock the meter.

Pay By Phone

Phone payments can be made 24/7 via our automated phone payment system by calling 844-943-3985. You may call the District and pay your bill over the phone during business hours. You may pay with a debit or credit card that has a Visa or MasterCard logo or Discover debit only.

Pay at the Office

Drop your payment off at the office during business hours or leave it in the drop box located to the right of the main entrance. All payments received after 4:30pm will be posted the following business day.

Auto-Pay Option

You may have the payment automatically deducted from your bank account or setup auto pay via a credit or debit card. All auto pay is now setup by the customer via our Invoice Cloud online bill pay service. Please create an account and follow the online instructions. Payment will be deducted from your bank account on the 15th of the month you received your bill.

Accepted Forms of Payment

Acceptable forms of payment are cash, check, money order, Visa debit/credit, Mastercard debit/credit or Discover debit. There are no fees charged when paying online or via our automated phone payment system. There will be a $6.00 administrative fee charged for debit or credit card payments made by phone or in person with a customer service representative. There will be a $1000.00 limit on debit or credit card payments. Please do not mail cash payments.

Tenant Account Information

As of April 1st, 2015, the District will no longer allow tenant accounts. The billing statement must go to the legal property owner. If the owner would like a copy of the billing statement to go to the tenant, at the service address, they must fill out the appropriate form which is available in the office. There will be a $5.00 fee per billing cycle for this service added to the billing statement.

Temporary Dormant Account

As of March 1, 2015, the District will no longer allow customers to request a temporary dormancy to their account, or request a temporary shut off of their meter due to absence (other than military duty) or vacation. During such absences or vacations where no water is being used at the service address, such customers will be charged the Basic Rate.

Delinquent Notices

Effective with the March 2016 delinquent notices, there will be a 10% penalty added to the delinquent billing amount.